1. Information We Collect
We may collect information you voluntarily provide to us, including:
- Name
- Email address
- Company, brokerage, or organization name
- Property address, approximate location, or listing URL
- Project details
- Message content
- Media links, logo links, or listing links
- Package or service interest
- Billing or checkout-related information through third-party payment providers
- Any other information you choose to submit through our forms or communications
We may also collect basic technical information automatically, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visit
- Referring page or source
- Basic usage and performance data
2. How We Use Your Information
We use collected information to:
- Respond to enquiries
- Review quote requests
- Process project submissions
- Create and deliver LocationFrame videos
- Communicate about orders, revisions, and project details
- Send form submission confirmations
- Send business notifications to our team
- Improve our website, services, and customer experience
- Prevent spam, abuse, fraud, or unauthorized activity
- Maintain business records
- Comply with legal, tax, accounting, or operational obligations
3. Forms and Email Communication
When you submit a form on our website, the information may be sent to us by email using a third-party email delivery provider such as Resend.
You may also receive a confirmation email letting you know that your request was received.
We use your submitted email address to respond to your enquiry or manage your project. We do not sell your email address.
4. Payments
Payments may be processed through third-party checkout or payment providers such as Whop or similar services.
LocationFrame does not directly store your full payment card details.
Payment providers may collect and process payment information according to their own privacy policies, terms, and security practices.
5. Video Hosting and Embedded Media
Our website may display portfolio videos or embedded media using third-party platforms such as Vimeo.
When you view embedded videos, the video provider may collect information according to its own privacy policy, including technical and usage data.
6. Website Hosting and Technical Services
Our website may be hosted by providers such as Vercel or similar infrastructure services.
These providers may process technical data needed to deliver the website, protect the site, monitor performance, and provide hosting services.
7. Cookies and Analytics
Our website may use cookies, similar technologies, or basic analytics tools to understand website usage, improve performance, and maintain security.
If analytics or advertising tools are added in the future, this Privacy Policy may be updated to explain how those tools collect and use information.
You can usually control cookies through your browser settings.
8. How We Share Information
We do not sell personal information.
We may share information with trusted service providers only when needed to operate our business and deliver our services, including:
- Website hosting providers
- Email delivery providers
- Payment processors
- Video hosting platforms
- Cloud storage or file transfer tools
- Contractors or production partners assisting with project delivery
- Legal, accounting, or compliance advisors when necessary
We may also disclose information if required by law, legal process, security needs, fraud prevention, or to protect our rights, clients, users, or third parties.
9. Client-Provided Materials
If you provide property photos, videos, logos, listing links, media links, or other project assets, we use them to create and deliver the requested service.
You are responsible for ensuring you have the right to provide and use those materials.
10. Data Retention
We keep information only as long as reasonably necessary for business, project, legal, accounting, support, security, or recordkeeping purposes.
Form submissions, project emails, order details, and related communications may be retained to manage client relationships, resolve disputes, and maintain business records.
11. Data Security
We use reasonable administrative, technical, and organizational measures to protect information.
However, no website, email system, hosting provider, or internet transmission method is completely secure. We cannot guarantee absolute security.
12. International Users
LocationFrame may work with clients and visitors from different countries. By using our website or submitting information, you understand that your information may be processed in countries where our service providers or business operations are located.
13. Your Choices
You may contact us to request access, correction, or deletion of your personal information where applicable.
We may need to keep certain information for legitimate business, legal, tax, accounting, fraud prevention, dispute resolution, or security reasons.
14. Children’s Privacy
LocationFrame services are intended for businesses, property owners, sellers, agents, brokers, and adults. Our website and services are not directed to children.
We do not knowingly collect personal information from children.
15. Third-Party Links
Our website may contain links to third-party websites, checkout pages, video platforms, or external tools.
We are not responsible for the privacy practices, content, or security of third-party websites or services.
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
17. Contact
For privacy questions or requests, contact:
LocationFrame
Email: hello@locationframemedia.com